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One thing that distinguishes an okay repair company from a superior one is whether it supplies written quotes and if it advertises that fact. It's one thing to get an estimate but yet another matter completely when the final charge is presented. Any proposal needs to be in writing and okayed before any work is done, from beginning to finish. Inquire if the shop is proud of its clients' experiences and if you are able to look at some testimonials.
A great automobile service business should value its clients. It's always less difficult to keep a happy client than it is to go through the expense of obtaining a new one.
Check to see if the company has some type of customer appreciation program that will provide discounted or free service incentives for regular clients. This type of program will help ensure you get regular maintenance. It might minimize the risk of you finding yourself stranded on the side of the street one day because the shop failed to discover a bad hose or a weakened gear.